Terms & Conditions

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1. Introduction:

Welcome to Once Loved Twice Hugged! By purchasing from our store, you agree to the following terms and conditions.

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2. Product Description:

All soft toys sold on our website are pre-loved and may show signs of wear. We strive to provide accurate descriptions and images.

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3. Pricing & Payment:

Prices are listed in NZD and include GST where applicable. Payments are processed securely via Bank transfer, Stripe, Pay Pal.

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4. Shipping & Delivery:

We ship within New Zealand using NZ Post services. Delivery times may vary. We are not responsible for delays caused by third parties.

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5. Returns & Refunds:

Due to the nature of pre-loved items, we do not accept returns unless the item is significantly different from its description. Refund requests must be made within 2 days of receiving the item.

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6. Privacy Policy:

We respect your privacy. Personal information collected during transactions are used solely for order processing and will not be shared with third parties.

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7. Liability:

We are not liable for any damages resulting from the use of our products beyond what is covered under New Zealand consumer protection laws.

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8. Changes to Terms:

We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of any changes.