Refund Policy

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At Once Loved Twice Hugged, we take pride in offering unique, pre-loved soft toys. As each item is second-hand and sold in its existing condition, we do not accept returns or offer refunds. All purchases are final.

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We strive to provide accurate descriptions and images of our products to ensure customers make informed decisions before purchasing. If you have any questions about a specific item, please contact us before completing your purchase.

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This policy complies with applicable consumer laws in New Zealand regarding second-hand goods. Your statutory rights are not affected.

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