Discover How to Contact Us

We’re so glad you’re here! Whether you’re curious about our cuddly preloved soft toys, want to share a story, or just need a little help, we’re always excited to hear from you. Connecting with us is easy, and we want to make sure you feel right at home when you do. Let’s walk through the best ways to get in touch, so you can reach out with confidence and a smile.

How to Contact Us: Simple Steps to Reach Out

We know life gets busy, and sometimes you just want to send a quick message or ask a question without any fuss. That’s why we’ve made it super simple to contact us. Here’s how you can do it:

• contact us page: This is your go-to spot for all things communication. You’ll find a friendly form where you can type your message, ask questions, or share your thoughts. It’s quick, easy, and we promise to get back to you as soon as we can.

  
  

• Send us an email: If you prefer to use your own email app, just drop a line to onceloved.twicehugged@outlook.co.nz. We love reading your messages and will reply with warmth and care.

  
  

• Follow us on social media: Pop over to our Facebook or Instagram pages. Send us a direct message or comment on a post. We love sharing stories and cuddly toy updates with you!

  
  

No matter which way you choose, we’re ready to welcome your message with open arms.

Ready to connect with us from your cozy spot

Why Reaching Out Matters to Us

We’re not just a business; we’re a community of people who care deeply about giving preloved soft toys a second chance. When you contact us, you’re joining a family that values kindness, sustainability, and the joy of finding the perfect cuddly friend.

Your questions help us improve. Your stories inspire us. Your feedback guides us. And your support fuels our mission to keep soft toys out of landfills and into loving homes across New Zealand.

Here’s what happens when you reach out:

• Personalised responses: We take the time to understand your needs and provide thoughtful answers.

  
  

• Helpful advice: Whether you’re choosing a gift or curious about our sustainability efforts, we’re here to guide you.

  
  

• Community connection: Your messages help us build a warm, welcoming space where everyone feels included.

  
  

So don’t hesitate! Your voice matters, and we’re eager to hear it.

Tips for Writing Your Message to Us

We love hearing from you, and to make sure your message reaches us clearly, here are some handy tips:

• Be specific: Tell us exactly what you need or want to share. The more details, the better we can help.

  
  

• Keep it friendly: A warm tone makes the conversation enjoyable for both of us.

  
  

• Include your contact info: If you want a reply, make sure we have the right email or phone number.

  
  

• Ask questions: Don’t be shy! We’re here to answer anything about our preloved toys, shipping, or sustainability efforts.

  
  

• Share your story: If you have a special connection with one of our cuddly friends, we’d love to hear it.

  
  

Writing a clear and kind message helps us respond quickly and with the care you deserve.

We’re Here for You - Always

At Once Loved, Twice Hugged, we believe every soft toy deserves a second chance, and every message deserves a warm reply. Whether you’re reaching out for help, sharing a smile, or just saying hello, we’re here with open hearts and eager ears.

So go ahead - visit our contact us page, send an email, or give us a call. We can’t wait to connect with you and help you find the perfect cuddly companion for your home.

Thanks for being part of our journey to make the world a little softer and a lot more loving.

Sending you big hugs and happy vibes,

The Once Loved, Twice Hugged Team